Understand Your Rights and Responsibilities
Last Updated: 3 Jan 2025
Creating a clear and comprehensive refund policy is essential for setting expectations with your clients and protecting your business interests. Below is a sample refund policy tailored for your website, Canada Migration Service:
Refund Policy
At Canada Migration Service, we are committed to providing exceptional immigration consulting services to our clients. We understand that circumstances may change, and you may need to reconsider your engagement with us. This refund policy outlines the terms and conditions under which refunds may be granted.
1.Consultation Fees
Our initial consultation fees are non-refundable, as they cover the time and expertise of our consultants in assessing your eligibility and providing personalized advice.
2.Service Fees
•Before Service Commencement: If you decide to cancel our services before we have begun working on your application, you may be eligible for a refund of up to 75% of the service fees paid. This deduction accounts for administrative expenses incurred during the initial setup.
•After Service Commencement: Once we have started working on your application, refunds will not be issued. This policy is in place because resources and time have already been allocated to your case.
3.Government and Third-Party Fees
Any fees paid to government agencies, assessment bodies, or third-party service providers on your behalf are non-refundable. These include, but are not limited to, application fees, assessment fees, and language testing fees.
4.Client Responsibilities
It is the client’s responsibility to provide accurate and truthful information and to submit all required documents promptly. Failure to do so may result in delays or refusals by immigration authorities. In such cases, no refund will be provided.
5.Exceptional Circumstances
In exceptional circumstances, such as significant changes in immigration laws or unforeseen personal hardships, we may consider partial refunds on a case-by-case basis. Such decisions are at the sole discretion of Canada Migration Service.
6.Refund Request Process
To request a refund, please contact us in writing at info@canadamigrationservice.com within 30 days of the event that gives rise to the refund request. Include your full name, contact information, and a detailed explanation of the reason for the refund request. We will review your request and respond within 15 business days.
7.Chargebacks
We maintain a zero-tolerance policy for chargebacks. Any client who initiates a chargeback without first contacting us to resolve the issue will be permanently blacklisted and barred from using our services.
By engaging our services, you acknowledge that you have read, understood, and agreed to this refund policy.
Please note that this policy is subject to change without prior notice. It is advisable to review this policy periodically for any updates.
For any questions or concerns regarding this refund policy, please contact us at info@canadamigrationservice.com.
This policy is designed to be fair and transparent, ensuring clarity for both parties involved.
Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us at:
- Phone: +13434534316